We're Building AI for Returns & Warranties
Warranty claims, returns, broken-product support — we're researching what e-commerce brands actually need before we build. Talk to us.
After the Sale Is Where
the Real Work Begins
You spent time and money acquiring the customer. They bought your product. Then reality hits:
Slow Resolution
A customer emails a photo of a cracked charging cable — "this broke after 2 weeks."
Revenue Leakage
Someone wants a return but you can’t tell if it’s legit or a serial returner.
Frustrated Customers
Your support inbox has 40 unread messages, half about defective products.
Zero Insights
You’re manually cross-referencing order numbers, checking warranty dates, eyeballing photos.
We're talking to brand operators to understand this pain before building anything.
“We spend 3 hours a day just copying order numbers between Shopify and our spreadsheet. There has to be a better way.”
Built for Brands That Sell
Physical Products Online
If your team spends hours every week handling warranty claims, returns, or support for broken products — this is built for you.
E-commerce brands on Shopify, WooCommerce, BigCommerce, or any platform
Selling physical products that can break — headphones, chargers, cables, cases, small electronics
Handling 20+ warranty claims or returns per month
Team of 5–100 people where the founder or ops lead still feels the pain
Currently using email, spreadsheets, or basic tools — and frustrated with how slow it is
Not a fit? If you sell digital products, dropship without handling support, or already have a 50-person CS team — we're probably not the right solution right now.
Built by KAIKI
An AI technology company researching post-purchase operations for e-commerce. We talk to real brand operators first — every feature will come from a real conversation with a real brand dealing with real post-purchase pain.
We've already spoken to 20+ e-commerce operators about their post-purchase workflows — and we're just getting started.
Abhishek Barali
Founder, KAIKI
Our approach: We're not building in a vacuum. We're talking to dozens of e-commerce operators to find what actually needs fixing — then building exactly that.
Post-purchase shouldn't
be this hard.
Before we build anything, we want to hear from the people who deal with this every day.
Every response is read by a real person.
You deal with this every day.
We want to hear about it.
We're building this from real conversations, not assumptions. If returns, warranties, or broken products are a headache for your team, your input is exactly what we need.